Warranty Policy

1- The goods claimed to be defective shall be returned to Nanodrag for examination in their original or equivalent packaging. Nanodrag shall
remedy defects if the warranty claim is valid and within the warranty period. It is at Nanodrag’ discretion whether Nanodrag remedies the
defect by repair or replacement. Nanodrag shall only bear the costs necessary to remedy the defect.
2- Nanodrag shall be entitled to refuse to remedy defects in accordance with Nanodrag’ statutory rights. Nanodrag may refuse to remedy
defects if the Customer has not complied with Nanodrag’ request to return the goods claimed to be defective.
3- The Customer shall be entitled to rescind the contract or reduce the contract price in accordance with his statutory rights, however, the
Customer shall not be entitled to rescind the contract or to reduce the contract price, unless the Customer has previously given Nanodrag
twice a reasonable period to remedy the defect which Nanodrag has failed to observe, unless setting of such a period to remedy defects is
dispensable. In the event of rescission, Customer shall be liable for any intentional or negligent actions that cause destruction or loss of the
goods as well as for failure to derive benefits from the goods.
4- If Nanodrag maliciously withholds disclosure of a defect or gives a quality warranty in accordance with section 444 of the German Civil
Code (a representation by the seller that the goods will have certain qualities at the time the risk passes and acceptance by seller of strict liability
in the event that they do not), the Customer’s rights shall be governed exclusively by the statutory provisions.
5- Any rights of the Customer to receive damages or compensation shall be governed by the provisions in section 10 of these Terms and
Conditions.
6- Specifications of Nanodrag’ goods, especially pictures, drawings, data about weight, measure and capacity contained in offers and brochures
are to be considered as average data. Such specifications and data shall in no way constitute a quality warranty but merely a description or
labelling of the goods.
7- Unless limits for variations have expressly been agreed in the order confirmation, such variations shall be admissible that are customary
within the trade.
8- Nanodrag shall not accept any liability for defects in the goods supplied if they are caused by normal wear and tear. The Customer shall
have no rights against Nanodrag in respect of defects in goods sold as lower-class or used goods.
9- Any warranty shall be void if operating or maintenance instructions are not observed, if changes are made to deliveries or services, if parts
are replaced or materials used that are not in accordance with the original product specifications by Nanodrag, unless the Customer can show
that the defect in question resulted from another cause.
10- Provided that the Customer is a merchant, the Customer shall be obliged to notify defects to Nanodrag in writing or via fax.
11- The limitation period for claims for defects shall be 12 months (24 months in case the Customer is a consumer). This shall not apply to
Customer’s claims for damages based on damages of body or health caused by a defect for which Nanodrag is responsible or claims for
damages based on intentional or grossly negligent conduct by Nanodrag.